Privacy Policy

Tom Hermes

+352 661 131 990

Luxembourg Business Register:A42002
www.keeproblem.lu

We collect information that is necessary to for the performance of a contract to which you are a party to or pre-contractual measures taken upon your request.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

The contact forms used on the website transfer the name, e-mail and message provided in order to respond to the inquiry.

More information about cookies in the cookies policy

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your data is not shared, except for:

• Emails and data stored on a Office 365 server (not accessible to the public)
• Automatic transfers linked to cookies (Google Analytics etc.)
• Legaly necessary transfers like tax declaration.

The information you give us for the performance of a contract to which you are a party to or pre-contractual measures taken upon your request will be kept until they are not necessary any more. (e.g. invoices are kept for 10 years because of legal obligations)

Comments you post on the website will be kept for an undefined duration, either until the website is updated or until the comment is deleted by an administrator.

More information about the retaining criteria of the cookies in the cookies policy

We process your Personal Data in accordance with the applicable laws and regulations governing the protection of personal data (including the amended law of 2 August 2002 on the protection of individuals with regard to the processing of personal data and, in particular from 25 May 2018 onwards, Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals in respect of the processing of personal data and the free movement of such data – hereinafter the ‘Data Protection Act’).

We will process your Personal Data when necessary:

(i) for the performance of a contract to which you are a party to or  pre-contractual measures taken upon your request

(ii) to safeguard our legitimate interests, e.g. marketing initiatives.

(iii) to comply with all legal and regulatory obligations in respect of which we are liable.

(iv) on the basis of your consent, as described below:
When you provide us with your Personal Data via the forms provided for this purpose on the Website, e.g. getting in touch with us via the contact form, we regard you as having consented to the processing of Personal Data that you submitted to us via these forms or by other means of communication following your use of these forms, e.g. when you communicate with us by email via the contact form our Website.

In accordance with the provisions and limitations of the Data Protection Act, you have the right to ask us:

(i) access the Personal Data we process about you, i.e. to obtain confirmation from us as to whether or not we have processed Personal Data about you and, if so, access to your Personal Data and receive copies of the Personal Data we process, as well as any other relevant information regarding the collection, use, storage and sharing of your Personal Data;

(ii) rectify your Personal Data as soon as possible when they are inaccurate or, taking into account the purposes for which we process them, complete them when they are incomplete, including by making subsequent requests for information;

(iii) delete your Personal Data as soon as possible. You may request the deletion of your Personal Data when we no longer need it or, when you wish to withdraw your consent or object to their use or, when we have unlawfully collected and/or processed them or, when they must be deleted to comply with a legal obligation;

(iv) limit the processing of your Personal Data, i.e. the tagging of some of your Personal Data that we store, in order to limit the cases in which we can use them afterwards. When you dispute the accuracy of your Personal Data, or when they are processed unlawfully but you do not wish to delete them or, when we no longer need such Personal Data, but they are necessary for you to establish, the exercise or defence of legal rights or, in the event that you have objected to them being processing, you may request that the processing of your Personal Data be limited for the time necessary for us to verify whether your objection prevails over our legitimate interests in processing such Personal Data;

(v) to enable you to object at any time to our use of your Personal Data, for reasons relating to your particular circumstances. You can object to the processing of your Personal Data only when this Personal Data is used for our legitimate interests or for prospecting purposes. You may not therefore object to the processing of your Personal Data when you have given us your consent to such use or when they are required by us for the performance of a contract. When you object to the use of your Personal Data, we may no longer use them, unless we can demonstrate that there are legitimate and compelling reasons for processing your Personal Data that prevail over your interests and your rights and freedoms, or for establishing, exercising or defending legal rights;

(vi) the portability of your Personal Data. The right to portability allows you to receive the Personal Data that you yourself have provided to us, in a structured, commonly used and machine-readable format, and to transmit your Personal Data or, if technically possible, have us transmit the Personal Data to another data controller. You may exercise your right to the portability of your Personal Data only when we use this Personal Data on the basis of your consent, or to perform a contract, and this Personal Data is processed using automated methods.

You may exercise your rights as listed above or send us all your questions concerning the processing of your Personal Data by contacting us directly by using the means of communication referred to at the beginning of this Data Protection Policy.